FAQ

You can pay with VISA, MasterCard and PayPal.

As soon as your order ships, you will receive an email confirmation to the email address you have entered in your order.
If you do not receive the email confirmation, please check your spam folder and add [email protected] to your safe sender list.
You can also check your order status by signing into your account on our website.

If you are interested in purchasing more than 10 pieces, we would be happy to
provide you with a quote. Please contact our Sales Department at [email protected]

Once your payment has been received, we will send you an email confirmation.

Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.

You can be assured that shopping with Layoners is safe! We are the member of “Verified by Visa” and “Secure by Mastercard”, providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

You can cancel online orders, entirely or partially, within 15 minutes of placing them.

Good news! We do not charge for shipping, it’s 100% FREE.

We deliver to any address worldwide.

Estimated delivery time in Europe: 2-10 business days, Rest of the World: 3-15 business days.

Any product can be returned or exchanged for store credit within 30 days of delivery.

We offer free returns and easy returns for all customers. Please make sure you include your order number when contacting [email protected] to schedule the return. Expedited shipping charges are non-refundable. For more information see our Returns page.

Return Address:
DFVU d.o.o.
Liparjeva Cesta 6A
1234 Mengeš
Slovenia

Please contact us at [email protected], with further details of the issue within 30
days of receiving your order. One of our customer service agents will be more than
happy to look into this for you.

Yes. Like us, follow us and love us here.

Yes we do. Follow us here.

Please contact us: [email protected]

Please add your code at the checkout where you’ll see the ‘Promo Code’ box. Enter your code into the box, click ‘apply’ and, if it’s valid, your discount will be applied automatically.

Didn’t find the answer to your question? Contact us at [email protected]